Legal notice
HZWY CLOTHING
We are committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, hold, disclose, and protect your personal information when you visit or make a purchase from hzwyclothing.com.
1. Kinds of Personal Information We Collect
We collect personal information necessary to process your orders, provide customer service, and improve your shopping experience. This may include:
Identity & Contact Data: Full name, billing address, shipping address, email address, phone number.
Transaction & Financial Data: Order details, payment details (processed securely via third-party payment gateways; we do not store full credit card numbers).
Technical & Device Data: IP address, browser type, time zone, cookie identifiers, device information, and browsing activity on our Site.
2. How We Collect Personal Information
We collect personal information directly from you when you:
Visit our website or create an account;
Place an order or attempt to make a purchase;
Subscribe to our newsletter or marketing communications;
Contact our customer support team or participate in surveys, promotions, or reviews.
We also automatically collect technical data using cookies, log files, and web beacons as you browse our Site.
3. Purpose of Collection, Use, and Disclosure
We collect, hold, use, and disclose your personal information for the following primary purposes:
Fulfilling Orders: Processing payments, organizing shipping/delivery, providing invoices, and order confirmations.
Customer Support: Responding to inquiries, processing returns, and handling warranty claims.
Marketing & Communications: Sending promotional updates, special offers, and news (with your explicit consent or where permitted by the Spam Act 2003 (Cth)).
Site Improvement: Analyzing traffic and user behavior to optimize store performance and user experience.
Legal & Regulatory Compliance: Complying with tax, accounting, and Australian legal requirements.
4. Disclosure to Third Parties & Overseas Recipients (APP 8)
To operate our e-commerce store, we share personal information with trusted third-party service providers, including:
Shopify: Our e-commerce platform provider (Shopify Inc.).
Payment Processors: Such as Shopify Payments, Stripe, PayPal, Afterpay, or Zip Pay.
Fulfillment & Logistics Partners: Courier services (e.g., Australia Post, Sendle) to deliver your purchases.
Marketing & Analytics Providers: Such as Google Analytics and email marketing services (e.g., Klaviyo).
Overseas Disclosure:
Because Shopify and some of our software providers host data internationally, your personal information may be stored or processed in servers located outside Australia, including in the United States, Canada, the European Union, and Singapore. We take reasonable steps to ensure overseas recipients handle your personal information in accordance with the APPs.
5. Cookies and Tracking Technologies
Our Site uses cookies to remember your cart items, keep you logged in, and analyze website usage. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, disabling cookies may limit your ability to use certain features of our store.
6. Storage and Security of Personal Information
We hold your personal information in electronic format on secure cloud servers provided by Shopify and our integrated service partners. We take reasonable steps to safeguard your personal information against loss, unauthorized access, modification, or disclosure through SSL encryption, secure payment processing, and restricted administrative access.
7. Accessing and Correcting Your Personal Information (APPs 12 & 13)
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, incomplete, or misleading.
To request access or correction:
Email us at support@hzwyclothing.com with your name and order/account details.
We will respond within 30 days and will not charge a fee for lodging a request (though a reasonable processing fee may apply for providing large volumes of physical access).
8. Direct Marketing & Opting Out
You may unsubscribe from our promotional emails at any time by clicking the "Unsubscribe" link at the bottom of any marketing email, or by contacting us directly at support@hzwyclothing.com.
9. Privacy Complaints & Enquiries
If you believe we have breached the Australian Privacy Principles or wish to lodge a complaint about how your data has been handled:
1. Contact Us First: Email support@hzwyclothing.com with full details of your complaint. We will investigate and respond in writing within 30 days.
2. OAIC Review: If you are unsatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
10. Contact Details
For any questions regarding this Privacy Policy or our privacy practices, please contact us at:
Business Name: HZWY CLOTHING
ABN: 90 347 428 205
Privacy Officer Email: support@hzwyclothing.com
Postal Address: 42 Capricorn Street, Flagstone, 4280, Queensland, Australia.